FAQ
Delivery Info
Pick up from Universal - Price: FREE!
You can purchase the products you want in our online shop and then come over at your convenience to pick them up from our retail shop in Paola (close to Transport Malta). For directions, please click here. For opening hours, please visit the contact section click here.
Free delivery to any address in Malta & Gozo
We offer free delivery in Malta and Gozo for all orders. Our own delivery team will deliver these items to you if you are located in Malta. If you are located in Gozo, a courier will deliver these items to you. Please leave a contact phone number during the checkout process so that we can contact you to deliver your items at a time which is convenient for you.
You will usually receive your order within 1-4 business days following the placement of your online order.
Our online store can deliver products anywhere in the world. If you are located outside the EU, our checkout system will not permit you to purchase the products directly from our online store.
In such cases, please contact our customer service team either by filling our contact form or by sending an email to web@uiel.eu. We will be glad to assist you and provide a quote.
Our minimum delivery charge is €25 to the EU. This is for non-bulky items that weigh up to 1 Kg. Each additional Kg will cost €15. We use parcel post with tracking as our default shipping method.
Optionally we can ship via courier at an additional cost that will be quoted on a case by case basis. If you want to opt for courier delivery, please send a reply to your order confirmation email within 24 hours to let us know. Otherwise, we will proceed with our default shipping method.
We are working on optimizing our shipping rates to offer you a better service.
AnswerIf you are located in Europe, your order should arrive in 1-2 weeks from the date that the items were shipped. If you need faster delivery, please contact us after placing your order so that we can quote a courier service such as DHL, TNT, Fedex, UPS or similar.
If you are located outside of Europe, please allow up to 4 weeks for delivery from the date that the items were shipped. If you need faster delivery, please contact us after placing your order so that we can quote a courier service such as DHL, TNT, Fedex, UPS or similar. text
No! We're typically open Monday to Friday from 8 - 16 CET excluding public holidays and company shutdown days.
For more detailed opening hours, please visit the contact section click here.
Payments & Returns
Our online store accepts all major credit cards and payment methods including Visa, Mastercard, Amex and Apply Pay. We also accept paypal payments.
If you are located in Malta or Gozo, you can also opt for Cash On Delivery. In this case, we will request payment upon delivery of the items to you. In the unlikely event that you do not have the funds available, we will return the items to our warehouse and cancel your order.
If you are located in Malta or Gozo, you can also opt for Payment By Revolut Link. In this case, once you have completed your order, we will email you a request for payment within the next business day. Once we have received your payment, we will deliver your items.
Yes, we accept returns for a full refund of the product. The refund will be issued via the payment method you used during checkout.
Delivery & return costs or fees are not refunded. For a product to be returned, you must return it within 2 weeks from delivery and it must be unused, undamaged, in its original packaging and accompanied by your order number. Please contact our customer service team from our contact page, or visit our shop in Paola.
In the unlikely event that you received the wrong product, please contact our customer service team from our contact page for assistance.
In the unlikely event that you received the wrong product, please contact our customer service team from our contact page for assistance.
B2B
Yes, we do offer bulk or volume discounts. Please contact our customer service team from our contact page, and they will assign a sales representative to contact you to discuss your specific needs. You can also book an appointment with one of our sales representatives by clicking here.
Yes, we do! Please contact our customer service team from our contact page, and they will inform our export manager to contact you to discuss your specific needs.
Yes we do, however, minimum order quantities do apply. Nonetheless, feel free to reach out to our customer support team. We will guide you accordingly.
IT support
You have two options. Either click the unsubscribe link in the email you received and follow the instructions.
If there is no link in the email, please send an email with 'Unsubscribe' as the subject line to web@uiel.eu.
Please go to our website www.universalonline.store, click on my account, login and click 'Forgot password?'. Enter the email address you used to register your account originally and click 'Submit'. You will receive an email with a link to reset your password. Please follow the instructions that follow once you click the link.
